A private deskfor cargo andhigh-value assets.

We arrange and document a transaction end to end, from the mandate to delivery of the asset. Every instruction is signed, every step is gated, and both sides finish holding the same evidence. Money, title and document keys never pass through us.

Make an enquiry How a transaction runs

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Most of the cost of a transaction is the cost of what neither side can prove.

We arrange the deal. The proof travels with it.

What we handle

Dry bulk

Iron ore, coal, grain, fertiliser and other bulk minerals, in cargo lots and on term.

Energy

Crude, refined products and gas, arranged cargo by cargo against a confirmed payment mechanism.

Chemicals

Petrochemicals and industrial grades, with the handling, permits and certificates each grade requires.

Metals and precious metals

Nickel, concentrates and base metals, and gold and bullion under custody, assay and vault terms agreed in advance.

Titled assets

Aircraft, yachts and other registered assets: relocation, transfer of title and the registry work on either side of it.

Anything with the same shape

If there is a seller, a buyer, something to inspect and a title to move, we can arrange it on the same terms.

Mandates are written for one transaction or for a programme of them.

Discuss a transaction

How a transaction runs

01MandateWe take written instructions: what is moving, on what terms, and who may commit you.Limits, counterparties and an expiry are set by you, and can be withdrawn at once.Signed mandate

02Counterparty checksOwnership, control and sanctions exposure on both sides, and on the vessel, aircraft or agent where one is involved.Checks are rerun while the transaction is open, not only at the start.Checked before anything is committed

03DocumentsContract, invoices, certificates and registry papers are prepared and compared field by field against the instructions.Each document is encrypted to the parties entitled to read it.Signed by the people with authority

04Inspection or surveyIndependent inspection, assay or condition survey, booked with a party both sides accept.The inspector signs the certificate with their own key, and corrections never overwrite the original.Certificate signed at source

05Payment and titleThe payment mechanism releases only against the documents it names, and title moves when payment is made.A letter of credit, an escrow or a staged settlement, whichever the parties choose.Between the parties and their banks

06Evidence packBoth sides receive the same file: every instruction, approval, refusal and document, signed and in order.It can be checked years later without us, and given to an auditor, a bank or a tribunal.One file, held by each side

We hold no money and take no title at any point. Payment runs between the banks and title between the parties.

How a principal engages

What you receive

A desk that acts

A named person takes the instruction, prepares the papers and holds the schedule.

One file, one order of events

Contract, payment instrument, inspection and title sit on a single signed timeline.

An evidence pack at the end

Both sides keep the same file, and it can be verified without us.

The fee buys the evidence pack, so it is payable on delivery of that pack rather than on the closing. A desk paid only when a deal completes has an interest in it completing, and we would rather not have one.

Bring one transaction

Deal summaryIllustration

Dry bulk cargo, Australia to China

RoutePort Hedland to Qingdao

Window10 to 19 November

PaymentConfirmed letter of credit

InspectionIndependent, both ends

TitleHeld by the issuing bank

Evidence214 signed steps, in order

Share with the insurer

Share with the port agent

Illustration only. The parties and figures are invented.

What it costs

01Dry bulk12 bp of transaction valueIron ore, coal, grain, fertiliser, nickel ore. Minimum US$18,000, capped at US$125,000.A 170,000 wmt Capesize of iron ore: US$18,258, about 11 cents a wet metric tonne

02Crude oil4 bp of transaction valueCrude, on a voyage or a term lifting. Minimum US$25,000, capped at US$150,000.A very large crude carrier of 2,000,000 barrels: US$78,848, about 4 cents a barrel

03Refined products6 bp of transaction valueGasoil, jet, fuel oil and gasoline. Minimum US$20,000, capped at US$120,000.A medium-range cargo of 37,000 tonnes of gasoil: US$32,146, about 87 cents a metric tonne

04Liquefied natural gas10 bp of transaction valueSpot and term cargoes. Minimum US$50,000, capped at US$150,000.A standard 165,000 cubic metre cargo: US$88,440, about 54 cents a cubic metre

05Liquefied petroleum gas8 bp of transaction valuePropane and butane. Minimum US$18,000, capped at US$100,000.A very large gas carrier of 44,000 tonnes of propane: US$22,000, about 50 cents a metric tonne

06Chemicals30 bp of transaction valuePetrochemicals and industrial grades. Minimum US$12,000, capped at US$90,000.A 5,000 tonne benzene parcel: US$17,520, about US$3.50 a metric tonne

07Precious metals15 bp to US$10,000,000, then 10 bp to US$50,000,000, then 5 bp to US$150,000,000, then 2.5 bp above thatAllocated gold, silver and platinum. Minimum US$15,000, capped at US$250,000.Two thousand troy ounces of allocated gold: US$15,000, about US$7.50 a troy ounce

08Titled assets35 bp to US$5,000,000, then 20 bp to US$25,000,000, then 10 bp to US$100,000,000, then 5 bp above thatAircraft, yachts, art and other registered assets. Minimum US$35,000, capped at US$250,000.A sixty million dollar yacht: US$92,500

Payable on the pack

The fee falls due on delivery of the evidence pack, whether or not the parties go on to close. 30 per cent is taken on mandate and credited against it. If the transaction is abandoned after the screening and the searches have been run, 50 per cent is payable and no more.

One side, disclosed

Paid by the mandating party, disclosed in writing to both sides. We are never paid by both sides of the same transaction, and never out of the price.

Costs at cost

Third parties are charged through at cost and disclosed: inspection, survey, assay, escrow agent, registry and lien searches, permits and insured transport. And where UIE also fixes the vessel, the 1.25 per cent chartering commission is taken instead of the cargo fee, never in addition to it.

A complexity multiplier of one and a quarter applies where the transaction needs a registry or lien search in more than one jurisdiction, a CITES permit, a dual-use or export licence, or where the asset has a recorded damage, incident or casualty history. It is stated in the mandate before work begins, never applied afterwards. Worked examples use prices as at September 2026 and are recomputed by the engine on every build, so the rates published here are the rates it charges.

How we look after you

Raise it at any hour

Any hour, any day, from anywhere. There is no queue and no ticket number.

Answered on the clock

A named person, on the wall clock, whatever the hour. Never the next business morning.

The same two people

One lead on your file and one named deputy, both disclosed in the mandate before work begins.

01StandardAcknowledged within 4 hours, on the wall clockThe work itself runs on business hours.The named lead is engaged if it slips

02UrgentAcknowledged within 1 hour, on the wall clockThe work itself runs on business hours, at half the standard target.The named lead is engaged the moment it slips

03CriticalAcknowledged within 15 minutes, on the wall clockThe work itself runs on the wall clock, to a two-hour target.The head of Concierge is engaged at intake

If we miss it, we say so

A missed acknowledgement is a credit of 10 per cent of the month's desk fee, or of the arranger fee where there is no desk fee. A missed target is 25 per cent. Applied by the desk on the case's own chain, without being asked, and set against the next invoice. Credits are capped at 100 per cent in a month, so it stays a remedy rather than a lottery.

Only our own delay counts

No credit arises for time the case spent waiting on the client or on a third party. That time is not counted against the desk either. The clock is visible to you throughout, and so is whose move it is.

Where it goes next

The target is missed, or the acknowledgement is → the named desk lead, the clock, automatically.
A case is raised as critical → the head of Concierge, intake, at once.
The client asks → the named desk lead, the client, at any time and without a reason.

Clients first, always

Only the client sets the priority. The desk may raise it and may never lower it without a written reason.
Only the client cancels. The desk may decline, and only the desk lead may, with a reason on the record.
A deliverable is accepted or returned by the client. A return needs a reason and reopens the case.
Every refusal the desk makes is receipted where the client can read it, with the route to appeal it.

Each of these is a rule the gate enforces, not a line in a brochure. The desk is refused by its own software when it tries to go around one, and the refusal is written where you can read it.

See how it was tested

Discretion is built into the method, not promised in a policy.

A principal does not want a system. They want a small number of people who can be trusted with a file, and a record that holds up long after everyone has moved on.

No money, no title, no keys

Payment runs between the banks, title between the parties, and the document keys stay with the people who own the documents.

Encrypted to the parties

A document can be opened only by those it was issued to. We are not among them, and neither is anyone who reaches the storage.

Access for one purpose

A bank, inspector or insurer is given what the job needs, for as long as it needs it, and the access expires on its own.

A receipt for every action

Each instruction, approval and refusal is signed and kept in order, so nothing can be inserted, altered or quietly removed.

Held in the European Union

Records are stored in Frankfurt and stay there. Copies can be exported by you at any time.

A small desk

One named person on your file, working to the mandate in front of them. Nothing is passed around.

Read the assurance report What is still simulated

Tell us what you are moving.

Three lines are enough: who you are, what is moving, and the outcome you want. We reply within two business days, and sooner when there is a date to hold.